Bandung Command Centre (Bandung - Indonesia)

Case Study

Bandung Command Centre (Bandung - Indonesia)

Bandung Command Centre is the city’s flagship project for achieving its smart city vision. It was launched in January 2015 and consists of a digital monitoring facility that collects street-level data in a variety of sectors (traffic monitoring and accidents, safety issues and emergency response, floods and natural disasters, and crime), with the intent of improving the city’s management and governance.

Through a series of CCTV cameras and GPS devices installed in a diverse range of public vehicles, the information is collected and automatically displayed on a digital screen in the Centre, where city staff analysis every input to make informed decisions and provide adequate response for each situation. The staff also monitors a Twitter account where citizens raise their concerns related to various domains of the city. There is even a “panic button” (X-Igent Panic Button mobile app) that citizens can press to notify the Command Centre if they are in danger (the app is also able to connect to a list of emergency contacts created by the user). All the collected data is stored on a database in order to analyse the most frequent problems, allowing a performance assessment by area of actuation.

The Centre is managed by the Information and Communication Agency of the city of Bandung, but each district of the municipality has a smaller version of the Centre, to promote decentralisation of smart city actions.

Some of the data collected by Bandung Command Centre is also accessible to the public (e.g. data related to traffic flow or congestion). The goal is to develop the Centre as an interface of communication between the local government and the citizens.

Sources: - OECD (2016), Green Growth in Bandung, Indonesia, OECD Green Growth Studies, OECD Publishing, Paris.

Case study city(ies)
Case study country(ies)
Agencie(s) involved in the case

Improved e-Governance and citizen services;

Improved Intelligent Transport Systems.


Description of the specific objectives:

- Collect data on traffic flow and traffic violations, emergency needs, and location of public utility vehicles;

- Identify problems and provide solutions more rapidly through the analysis of citizens’ input in social media;

- Improve public service delivery to the citizens.


Bandung City Council; IBM; Institut Teknologi Bandung (ITB).


Challenges related to potential applications for the Bandung Command Centre:

- Improve the capacity to collect data from different sectors: environmental indicators (such as air quality, water, and energy consumption), and solid waste management (the whole process can be enhanced by locating garbage bins where trucks stop, and studying the efficiency of the waste collection process);

- Create a new function that uses big data generated by the traffic sensors to allow traffic prediction;

- Develop a tool that controls the street lighting system, and a tool to assess and properly manage the impact of a natural disaster on all types of urban infrastructure (transport, water, energy, etc.).

Solutions deployed

Closed-circuit television (CCTV) cameras and Global Positioning System (GPS) devices installed in school buses, ambulances, public buses, and garbage trucks. The collected data is displayed on a digital screen in the Command Centre.

IVA (Intelligent Video Analytics) uses video monitoring to automatically notify operators in the Centre about hawker/street vendors, illegal parking or other traffic violations, to accelerate an appropriate response to each issue.

Social media is also used by Bandung Command Centre to collect information from the citizens. They can connect directly with the centre using Twitter, where they can communicate their concerns related to safety, traffic violations, or poor road conditions.


There are two main activities conducted in the Bandung Command Centre on a daily basis: social media monitoring (Twitter account) and controlling the X-Igent Panic Button software. The centre also includes CCTV and a GPS tracking system to monitor traffic and assist municipal agencies in giving a fast response to emergency situations.

Results and Impacts

- Increased sense of security;

- More efficient traffic management;

- Improved municipal feedback on issues raised by the citizens and faster response to emergency situations.