Case studies relevant for smart solution: Grievance redress

Bandung Command Centre is the city’s flagship project for achieving its smart city vision. It was launched in January 2015 and consists of a digital monitoring facility that collects street-level data in a variety of sectors (traffic monitoring and accidents, safety issues and emergency response, floods and natural disasters, and crime), with the intent of improving the city’s management and governance.

Better Reykjavík is an online consultation forum where the citizens of Reykjavík can share their ideas, opinions, and solutions to issues related to local and public services. The platform is managed by the City of Reykjavík in collaboration with Citizens Foundation (a non-profit organisation that operates the website), and only registered citizens can take part of the discussions to improve their local communities.

Big Smart Istanbul is the project of Istanbul Metropolitan Municipality (IMM) and ISBAK to conceptualize and implement their smart city vision. Started in May 2016, the project will start the implementation phase of the roadmap in 2018 within a five-year timeline, but some projects were already launched.

DigiTel is an e-government and citizen engagement initiative that was launched in the beginning of 2013, to address all kinds of issues that the citizens of Tel Aviv face. A smart city vision was defined, to achieve the global goals of the municipality: “Incorporating information and advanced technologies, and promoting the involvement of residents and other parties, to improve operational efficiency, quality of life, local economy and a sustainable environment”.

The Technology Strategy Board launched the Future Cities competition in 2013 and Glasgow won a £24 million UK government grant to implement a comprehensive IT infrastructure with the aim of improving the quality of life of its citizens.

The city of Maputo faced many health and safety problems related with insufficient and poorly managed waste collection. These issues have been properly addressed with the introduction of MOPA – Monitoria Participativa in 2016. MOPA is a web-based platform for participatory monitoring of the delivery of public urban services, namely waste management issues, in the city of Maputo.

The capital of Russia has been increasingly recognised at international level for its smart city efforts. Besides the free and extensive Wi-Fi network that citizens can access in the public transportation system or using one of the 1,100 public hotspots throughout the city, 99% of Moscow’s territory is covered by 4G and smartphone penetration rate is 65%.

New York city is the biggest and most populous city of the United States, with a large and complex governance system. It counts with more than 350,000 employees and more than 120 agencies, offices and organizations that offer public services. In total, approximately 40,000 services are provided to 8.4 million dwellers.

“Development is not an end in itself (…). Sustainable development shouldn’t stop at the concept of wealth and building the economy, it should go beyond that to accomplish human progress and to find the citizen who is capable to contribute greatly and consciously in constructing the country” (His Majesty Sultan Qaboos bin Said).

Inaugurated in 2008, Philly 311 is Philadelphia’s non-emergency information and services system that provides citizens with direct access to local government.

The city of Pilsen, Czech Republic, is on its way towards becoming one of Europe’s smartest cities. A series of initiatives have been undertaken by the city to improve municipal services involving citizens in the process. Besides the Smart Edu Pilsen plan and the city-wide Internet of Things-connected network, Pilsen offers several digital services for citizens.

The city of Santander is on the road towards becoming a smart city, and one of its most important developments in this field was the implementation of the smart waste management system.