Case studies relevant for smart solution: Electronic service delivery

The Finnish 6City Strategy focuses on achieving a sustainable urban development, and it is carried out by the six largest cities in Finland: Helsinki, Espoo, Vantaa, Tampere, Turku, and Oulu. The strategy is part of the implementation of Finland’s Structural Fund Programme for Sustainable Growth and Jobs 2014–2020.

Bandung Command Centre is the city’s flagship project for achieving its smart city vision. It was launched in January 2015 and consists of a digital monitoring facility that collects street-level data in a variety of sectors (traffic monitoring and accidents, safety issues and emergency response, floods and natural disasters, and crime), with the intent of improving the city’s management and governance.

Better Reykjavík is an online consultation forum where the citizens of Reykjavík can share their ideas, opinions, and solutions to issues related to local and public services. The platform is managed by the City of Reykjavík in collaboration with Citizens Foundation (a non-profit organisation that operates the website), and only registered citizens can take part of the discussions to improve their local communities.

Big Smart Istanbul is the project of Istanbul Metropolitan Municipality (IMM) and ISBAK to conceptualize and implement their smart city vision. Started in May 2016, the project will start the implementation phase of the roadmap in 2018 within a five-year timeline, but some projects were already launched.

Cyberjaya is Malaysia’s flagship cybercity promoted in commercial leaflets as “one of the world’s leading smart cities” and as a “test bed” for the integration of ICTs into everyday life. It was created from scratch to be a smart city model for Malaysia. The project to build the city (the Multimedia Super Corridor Project) was launched by the Malaysian Government in 1996 with the goal of advancing the country’s innovation and knowledge-based economy. The cumulative investment in infrastructures and buildings in the city, until the year 2014, was $4.7 (RM17) billions.

Datapoa is the open data platform of Porto Alegre where citizens can build on the available data to develop smart solutions for the city, actively participating in the urban development and improvement of their communities.

DigiTel is an e-government and citizen engagement initiative that was launched in the beginning of 2013, to address all kinds of issues that the citizens of Tel Aviv face. A smart city vision was defined, to achieve the global goals of the municipality: “Incorporating information and advanced technologies, and promoting the involvement of residents and other parties, to improve operational efficiency, quality of life, local economy and a sustainable environment”.

Launched in 2016, when the Global Blockchain Council was created, the Dubai Blockchain Strategy is an initiative that aims to explore and evaluate the latest technology innovations that demonstrate an opportunity to deliver more seamless, safe, efficient, and impactful city experiences. Blockchain technology is perceived as a new, powerful tool that has potential to shape the future of the Internet with simple, safe, and secure transactions.

Estonia has a completely digitalised healthcare system optimised by e-service delivery, saving costs and providing widespread access to quality healthcare.

The Technology Strategy Board launched the Future Cities competition in 2013 and Glasgow won a £24 million UK government grant to implement a comprehensive IT infrastructure with the aim of improving the quality of life of its citizens.

Ghent is a Belgian metropolitan city with a surface of 15,643 ha, 60,000 inhabitants in its metropolitan area and 258,119 inhabitants in Ghent itself. People from 161 different nationalities are spread over 25 neighbourhoods sharing their diverse cultural experiences and backgrounds. It is the largest student city in the region of Flanders, with about 75,000 students. Current unemployment rate is at about 9.2%.

Songdo, as part of Incheon Free Economic Zone, is an iconic new smart city of Korea that hosts international business events and attract IT, bio-tech and R&D facilities. Its smart city initiative began in 2008 and is still ongoing with the aim for completion by 2017. The project is largely divided into six sectors including transport, security, disaster, environment and citizen interaction while other services related to home, business, education, health and care are also being developed.

Barcelona’s Smart City Strategy has a holistic view of the city, comprising several projects that resort to technology as a transversal tool to manage the city’s resources and services in a more efficient way. The final goal is to achieve a sustainable social, economic and urban development, thereby improving the quality of life of its citizens.

Lamu, a small city in Kenya, had been experiencing a severe lack of health experts and the public healthcare system was inefficient and low quality. Citizens often had to travel long distances (a time consuming and expensive process) to get proper care, which led to frequent delays in diagnosis and treatment and, consequently, citizens’ health condition worsened.

The city of Montego Bay, in Jamaica, is growing rapidly and therefore it is facing a series of challenges, such as traffic congestions, high crime rates and occurrence of natural disasters.

The city of Maputo faced many health and safety problems related with insufficient and poorly managed waste collection. These issues have been properly addressed with the introduction of MOPA – Monitoria Participativa in 2016. MOPA is a web-based platform for participatory monitoring of the delivery of public urban services, namely waste management issues, in the city of Maputo.

The capital of Russia has been increasingly recognised at international level for its smart city efforts. Besides the free and extensive Wi-Fi network that citizens can access in the public transportation system or using one of the 1,100 public hotspots throughout the city, 99% of Moscow’s territory is covered by 4G and smartphone penetration rate is 65%.

New York city is the biggest and most populous city of the United States, with a large and complex governance system. It counts with more than 350,000 employees and more than 120 agencies, offices and organizations that offer public services. In total, approximately 40,000 services are provided to 8.4 million dwellers.

“Development is not an end in itself (…). Sustainable development shouldn’t stop at the concept of wealth and building the economy, it should go beyond that to accomplish human progress and to find the citizen who is capable to contribute greatly and consciously in constructing the country” (His Majesty Sultan Qaboos bin Said).

Inaugurated in 2008, Philly 311 is Philadelphia’s non-emergency information and services system that provides citizens with direct access to local government.