CCO - Operations Control Centre (Goiania Metropolitan Area - Brazil)
In 2009, the first Operations Control Center (CCO) for Goiania Metropolitan Area’s public transportation network (RMTC) was implemented. The CCO was part of the obligations assumed by the concessionaires of the service. The CCO has three pillars: advanced technologies, innovative operating procedures, and qualified people.
Around R$50 million were invested in the implementation of the CCO and included: the acquisition and implementation of an Intelligent Transportation System (ITS) provided by Swedish company VOLVO. This system, named ITS4mobility was installed in the entire fleet of 1371 RMTC concessionaire buses. There were also investments in building infrastructure, computing, furniture, video wall, voice and data communication networks; investments in mapping, georeferencing and digitizing of roughly 300 bus routes, 6000 bus stops, 21 bus terminals and 8 bus garages; investments in the implementation of new operating processes and in the structuring of an Operational Consortium named RedeMob Consortium. It is the first ITS solution for buses in Brazil.
RedeMob Consortium represents the concessionaires and operates the CCO, and maintains the RMTC Integrations Terminals and the Bus Information System.
With the implementation of CCO, all bus operations are now remotely controlled by CCO professionals, supported by an advanced system without the physical presence of field inspectors. The CCO predicts, anticipates, and interferes with the operation, trying to minimise and correct operational problems. This is possible because the CCO compares, in real-time, the planned versus the actual services for each vehicle in each bus line. In addition, there is an effective interaction between the CCO and the bus drivers through the ITS4Mobility system (message communication) and radio (voice communication). The CCO's predictive capability is the great differential when compared to a simple fleet monitoring system that only highlights the location of vehicles.
Sources:
https://transportemodernoonline.com.br/2015/11/27/volvo-avanca-aplicacao-do-sistema-its4mobility/
http://www.sgc.goias.gov.br/upload/arquivos/2013-06/3.1-informacoes-sobre-a-rmtc.pdf
http://www.rmtcgoiania.com.br/sim/sobre-sim
http://www.rmtcgoiania.com.br/olho-no-onibus
http://www.rmtcgoiania.com.br/pontoaponto/
http://sim.rmtcgoiania.com.br/
https://www.ntu.org.br/novo/NoticiaCompleta.aspx?idArea=10&idNoticia=629
https://www.youtube.com/watch?v=8ZcsU5dhKzw
https://www.youtube.com/watch?v=ALnxGwF2t7k
IMPROVED INTELLIGENT TRANSPORT SYSTEMS
IMPROVED E-GOVERNANCE AND CITIZENS SERVICES
Description of the objectives:
- Control the entire operation of the buses, from departure to return to the bus garage;
- Unify and standardise the operation control and customer information;
- Provide real-time information about bus operations;
- Contribute to the improvement of punctuality, regularity, and reliability of the bus service;
- Improve the quality of public transport service;
- Increase the operational productivity of public transport.
RedeMob Consórcio
Sindicato das Empresas de Transporte Coletivo Urbano de Passageiros de Goiânia (SET)
Companhia Metropolitana de Transportes Coletivos (CMTC)
Volvo Bus Latin America
The CCO main challenges are:
- The transition from “limited view of operation (bus line view)” to “systemic view of operation (network view)”.
- The transition from “divergent views (non-integrated management”) to “convergent views (integrated management)”.
- The transition from “non-standard procedures” to “standard procedures”.
- The transition from “divergent procedures without a regulatory framework” to “convergent procedures with a new regulation”.
- The transition from “different performances” to “similar and standard performances”.
- The transition from “different branding” to “a single and unified branding”.
- Research and technical visits to other Brazilian locations to understand how Operations Control Centers from other segments, such as highways telecommunications and ICT work.
- Research and technical visits to international locations to understand how public transport operations control centres, Intelligent Transport Systems and User Information Systems work.
- Selection and contracting of suppliers and partners for the project.
- Implementation of CCO, ITS4mobility System, Radio Communication and Metropolitan Information Service.
- Implementation of the new operation control and customer relationship processes.
- Implementation of the RMTC website (desktop and mobile), the real-time information displays at bus stops and terminals, Olho no Onibus and SiMRmtc applications, that show the real-time position of the buses, bus lines, bus stops, schedule, and other information.
- Partnership with the State of Goias Public Security Agency and implementation of a CCO outpost within Integrated Centre for Intelligence, Command and Control Centre (CIICC).
- Creation of the Integrated Safety and Operation Center.
99.72% of the planned bus trips were executed
8.1% operational productivity gain
84% of user satisfaction with the information services