UNU-EGOV Soumaya Ben Dhaou

Soumaya Ben Dhaou is a Research Fellow at the United Nations University Operating Unit on Policy Driven Electronic Governance (UNU-EGOV), located in Guimarães, Portugal. Soumaya’s research interests include, among others, eGovernment, innovation, management of information systems, business process management, modelling and analytics, organisational and digital transformation, and organisational and dynamic capabilities. Her research includes potential benefits and challenges of new technologies including Artificial Intelligence, data analytics, blockchain and Internet of Things. The organisational focus of her studies includes countries, regions, municipalities, interorganisational and single organisations, urban and rural areas.

She also acts as Assistant Professor at South Mediterranean University where she was appointed as Management of Information Systems Discipline lead. She coordinates the program of Master Business Management in Big Data and Business Analytics at the Mediterranean School of Business (MSB). Soumaya was previously an assistant professor at Nipissing Northern Ontario University where she started as a Postdoctoral Research Fellow in innovation technology. She holds a PhD in Information Systems and Technology from the joint program in business administration at Concordia University, HEC Montreal, McGill University and University of Quebec in Montreal in affiliation with. She obtained at the same time a PhD in Management of Information Systems from the Paris-Dauphine University in France with a thesis titled: “Building Change Capabilities for e-Government Continuous Development”.