Electronic service delivery | Indian Cities 4 Green Growth

Smart Solution

. Close the Gap: Safety Nets Work event. Photo: Simone D. McCourtie /

Smart Solution Name

Electronic service delivery

Smart Solution Objective(s)

Improved e-Governance and citizens services

Government services provided solely or partially through digital means, including on websites, through social media, by mobile, etc.

Indicators for this Smart Solution

e-Public services adoption

Percentage adoption of electronic public services

Indicator Type: Global Indicator
Score Values: % (0-100)

Internet access in households

Percentage of households with Internet access

Indicator Type: Global Indicator
Score Values: % (0-100)

Household with a computer

Percentage of households with at least one computer

Indicator Type: Global Indicator
Score Values: % (0-100)

Wireless broadband subscriptions

Wireless-broadband subscriptions per 100 inhabitants.

Indicator Type: Global Indicator
Score Values: No. / 100 inhabitants

Fixed broadband subscriptions

Households with Fixed (wired) broadband.

Indicator Type: Global Indicator
Score Values: % (0-100)

Household with a mobile device

Percentage of households with at least one smartphone or similar device

Indicator Type: Global Indicator
Score Values: % (0-100)

Internet connections

Number of internet connections per 100 000 population

Indicator Type: Global Indicator
Score Values: No. /100 000 inhabitants

Cell phone connections

Number of cell phone connections per 100 000 population

Indicator Type: Global Indicator
Score Values: No. /100 000 inhabitants

Landline connections

Number of landline connections per 100 000 population

Indicator Type: Global Indicator
Score Values: No. /100 000 inhabitants

e-public Services availability

Percentage availability of electronic public services

Indicator Type: Global Indicator
Score Values: % (0-100)

Products relevant for Electronic service delivery smart solution

www.icities4greengrowth.in

Knowledge Portal for Smart cities is developed to support smart city practitioners by creating a repositories of best practices on Smart Cities development in compliance with Sustainable Development Goals (SDGs).

Case Studies

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Experts

unu-egov nuno lopes

UNU-EGOV Nuno Lopes

Postdoctoral Fellow

United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV)

unu-egov soumaya ben dhaou

UNU-EGOV Soumaya Ben Dhaou

Research Fellow

United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV)

Agencies with expertiece in Electronic service delivery