Improved e-Governance and citizens services | Indian Cities 4 Green Growth

Objective

Objective Name

Improved e-Governance and citizens services

Ensure good governance through e-Governance, e-Services and e-Participation.

Objective Domain(s)

Smart Governance

Smart Living

Smart Community

Smart Solutions applicable for achieving the objective

Public information

Young women in a community meeting Community meeting. Aurangabad, India. Photo: Simone D. McCourtie /

Information and/or data provided to the public so they can understand the workings of city government and become involved in government, as well as increasing transparency and building trust.

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Grievance redress

Men in community meeting India Community meeting. Aurangabad, India. Photo: © Simone D. McCourtie /

Information and processes enabling citizens to understand where they have not received a service or support due to them and how they can engage with city government to easily and effectively solve

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Electronic service delivery

. Close the Gap: Safety Nets Work event. Photo: Simone D. McCourtie /

Government services provided solely or partially through digital means, including on websites, through social media, by mobile, etc.

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Citizen engagement

Women at a community meeting. Mumbai, India. Photo: Simone D. McCourtie /

Information and processes enabling citizens to engage with city government, as well as with each other, to better meet their needs, contribute to decision- and policy-making, co-create services, et

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Citizens' feedback

A young girl at a community meeting. Mumbai, India. Photo: Simone D. McCourtie /

Information and processes enabling citizens to monitor the processes and workings of city government and/or other actors in city life, to hold city government and other actors to account where rele