Grievance redress

Smart Solution
Men in community meeting India Community meeting. Aurangabad, India. Photo: © Simone D. McCourtie /
Smart Solution Name
Grievance redress
Smart Solution Objective(s)
Improved e-Governance and citizens services

Information and processes enabling citizens to understand where they have not received a service or support due to them and how they can engage with city government to easily and effectively solve their problem.